Policy and Procedures

Please note that there is a 24 hour cancellation policy. A cancellation prior to the 24 hour policy will be subject to a 100% penalty of the service. No refunds.

It is not fair to our sitters, as their schedules are set prior to thes service.

Payment is due in full at the time of first service. We accept almost all types of credit/debit  cards. A credit/debit card must be added to your account at the time of service.

After 2 days of the account being late,  we reserve the right to manually charge the cc/debit card on file.

Please note that we add a $25 surcharge to any reservation over these certain holiday periods. This surcharge is not added to every visit, it is once per reservation.  This surcharge is passed along 100% to your pet sitter to compensate her/him for time spent away from her/his family during the busy holiday period.:

Memorial Day weekend: May 26 – 31, 2016
Labor Day weekend: September 1 – 6, 2016
Thanksgiving holiday: November 22 – 28, 2016
Christmas holiday: December 21 – 28, 2016

 

Bad Weather Policy

At Paws ‘n Motion we believe in providing the best for your pet.  Although we try our best to walk your dog for the appropriate amount of time, we sometimes have to cut the walk short due to the weather.  The following policy applies to all of our clients.

Thunder – If it is thundering and the dogs are afraid of thunder then a short potty break will suffice and the rest of the time will be playtime inside.

Lightning – If  there is lightning outside we will take the dog on a short potty break and the rest of the time will be playtime inside.

Extreme Cold Weather – It is our policy that in extremely cold weather the walk will be cut short and the rest of the time will be inside play with your pet.

Please note if the cancellation is made by the client for any reason other than the above, the client will be charged for the full service price if not contacted within our 24 hour cancellation policy.

Service area includes:

  • South Kansas City
  • Leawood, Kansas
  • Overland Park, Kansas
  • Prairie Village, Kansas
  • Martin City, Missouri

* Please note that this is only a partial list

Testimonial

  • I knew my baby dog, Izzy, was in good hands with Matt from the very beginning. When he came over to meet Izzy (and myself and my husband), he really listened to what we had to say, paid attention and took notes! But, the proof is the umbrella he is holding over Izzy's head in one of his most recent pictures. My husband happened to be at home that day and was very surprised to see Izzy trotting happily away with Matt even though it was raining. Thank you so much Matt for taking care of my baby and we'll be calling you again in the future!

    Cynthia Blixt
    Cynthia Blixt